Repiping - Thanks for Saving My Life

L.C. - Sherman Oaks, California

Thanks for saving my life last week, repiping the hot water recirc line in my ceiling and also the "verticals" - the hot water pipes serving the sinks/shower for me and my upstairs neighbor.

These past eight months have been a nightmare. In April 2008, as I was leaving for work, I was detained by a waterfall spurting from the custom bookcase in my living room. Months later, in September 2008, as I was packing for a trip, I noticed all my clothes were wet, soaked by water emanating from my bedroom ceiling. This past January (2009), my bedroom ceiling sprung another leak, and I knew I had to find a solution before any more damage was done.

Before locating MasterServ, I interviewed many plumbers, none of whom knew what to do. I was just about ready to give up, when Tim G. walked into my condominium, reviewed my problem, told me what he'd recommend, wrote up a bid, and told me to get ready because plumbers Ivo, Dmitri, and Martin would start work at my home on Monday.

MasterServ's two crews (plumbing and drywall, the latter team including Glenn and Jores) were excellent - prompt, professional, friendly, innovative, and tidy. Innovative meant Ivo and his teammates found a way to repipe the verticals without disrupting the tile in my kitchen or bathroom, or plywood sheer walls in my living room and bedroom. Any such disruption would have meant an expensive repair for me.

Tidy meant a savings of the $1,500 I expected to pay renting an apartment during the repipe. Before MasterServ, one plumber told me his repair would take a month (not including any drywall repairs). But the MasterServ teams were done in four days; the repipe happened on Monday and Tuesday, the city inspection on Wednesday, and Glenn and Jores were finished by the end of Thursday.

When I came home from work each day during this four-day period, I couldn't believe how immaculate my home was. During the repipe itself, yes, there were neat square-shaped holes in various places, but no dust anywhere. The holes disappeared once the drywallers got to work, but even after this phase, no dust! Glenn told me his trick was: Just cover everything. Thanks to Ivo, Glenn, and their teams, I didn't have to move. So MasterServ not only did a fine job, they saved me money.

I also would like to express gratitude to Jim (field supervisor), Buffy, Derek, Larry, and Sarah.

I'm now sitting here planning my next trip (with the money I saved during this experience). I'm going to the same place as last year, and, this year, when I board the plane, I know I won't be fretting about leaks in my condominium.